NGN Comms are a leading provider of fully managed Voice and Data solutions tailored to the SME and Enterprise arena. Our portfolio includes Voice, Data, Mobility & System solutions. The NGN team have a real passion for service excellence which coupled with the extensive experience, consultative approach and innovative systems make for a truly unique and compelling proposition.
This is by far the most important value for us as it means all expectations are set, agreed and understood from the start and that contentious issues are designed out of the process. To help adhere to this we offer a checklist signed by a member of our Management team alongside any instruction.
The checklist includes details such as terms, SLA and support contacts to ensure our clients have a transparent and clear understanding from the offset. In addition, we also provide a shared, hosted folder, where all your signed contracts, service level agreements, terms and conditions and account information are accessible 24/7, 365.
We aim to always deliver on what we say we do by setting the correct expectation from the very out-set and keeping you informed with regular and relevant updates, this approach is under-pinned by our Service Level Agreement (SLA). We provide one uniformed SLA for all services provided by NGN Communications which makes reported incidents easier to track, manage and all round transparent.
To further demonstrate our belief in our delivery, we will issue service credits so that our clients are never out of pocket. It is only because of our track record and relationships with our partners that we are able to provide and honour this.
We are your trusted consultants and will embed ourselves within your organisation to ensure we have a thorough understanding of your business and can identify areas where we can add value by driving operational efficiency and increasing your profitability. NGN Communications deliver best value to our clients and our ethos is to build valued mutually beneficial partnerships.
Ultimately, NGN become a virtual extension of your business to add horsepower as a trusted partner for all communication related activities.