Voice connectivity has evolved dramatically over recent time, particularly with the emergence SIP and VoIP. BT has confirmed ISDN services will be phased out by 2025 so voice connectivity is an area of focus for most organisations today. Inbound voice has also become far more elegant of late with innovative IVR functionality, call recording and dynamic routing helping organisations manage inbound calls far more effectively.
By embracing SIP you are preparing your business for the ISDN shut down in the coming years. Some will argue there is still a while before that happens but the reasoning for SIP is not limited to this alone, it is driven by the dynamic functionality and agility it offers.
Using diverse routing and or delivery, helps protect your business from downtime and not being available to service your clients. With the availability of varying Next Generation voice services you can build true diversity and disaster recovery plans into your systems so as you are BAU at all times.
Every business relies on its customers to function and grow. What is sometimes forgotten is that every customer relies on their technology provider being available so they in turn can function efficiently and support their own end customers. Providing a world class customer experience can be leveraged by implementation of an elegant and considered voice solution.