Having worked in technology for 15 years Ibrahim has a wealth of experience in both voice and data communications. Ibrahim fully understands how important the role technology plays in today’s dynamic and growing businesses and really enjoys providing consultancy services to help our clients drive operational efficiency and profitability. Ibrahim spent 8 years working at a tier one network as a Corporate ACM and decided he wanted to create a dynamic and agile business to leverage the larger network technologies with a world class, responsive and knowledgeable service function.
Ibrahim is a keen Liverpool FC fan and regularly goes to Anfield to watch them play. An interesting fact about Ibrahim is that he is a member of an online gaming clan that were ranked second in the world leader board for Call of Duty.
Michele has been involved in the Telecommunications industry for over 15 years with a passion for service excellence and delivery. Her role at NGN is wide reaching and spans across the Operations, Service and Provision functions. Unflappable, adaptable and incredibly determined, Michele embodies the experience, as well as the professional approach.
Partial to a cup of tea or Sauvignon Blanc, Michele’s favourite pastime is spent with her two young sons and family.
Suzy is part time and joined NGN as Operations Support to assist all departments. Suzy has a passion for service excellence and ensures all team members are supported which plays a vital part in ensuring that everyone is joined up and working towards the same vision.
She has worked within the childcare industry for over 10 years, and the three days she is not in the office she is a Nanny. Suzy enjoys a healthy lifestyle, and regularly goes to the gym and is a keen fitness enthusiast.
Dee has an IT technical background gained within the legal and financial sectors and is a Microsoft Certified Professional. She brings over 20 years’ technical skillset together with a passion for customer service. Throughout Dee’s career, she has gained many IT qualifications and awards including a Silver Award of Excellence for Customer Service.
Dee has two Chihuahuas, so her spare time mainly revolves around training, grooming, walking, feeding and forever clearing away toys. An interesting fact about Dee is that she would like to add to her canine family, and train another Chihuahua to show at Crufts.
Ouali brings a wealth of Telecommunications experience and knowledge to NGN, having worked in the industry since 2001, occupying key Managerial roles covering areas such as Customer Service, High-level Complaints, Quality Assurance and Regulatory Compliance for leading Tier-1 businesses. He is the perfect individual to lead our Provisioning function, which is often quite complex and involved and requires a high-level of attention and perseverance as well as the ability to build and maintain on the excellent relationships we have with our Customers and Suppliers alike.
When Ouali is not dealing with a MPLS multi-site roll-out, you can find him running around the streets of North London in his pursuit of keeping fit or sat on his sofa watching Football from across the globe or his other sporting love Mixed Martial Arts.